Last updated: August 25, 2026
Prompt Consulting Services Corporation provides professional IT consulting, website and digital-experience planning, digital-marketing support, and agreed implementation work. This policy applies unless a client’s accepted proposal, statement of work, service agreement, invoice, or booking confirmation states different terms. Where those written terms differ, the project-specific written terms control.
1. How to Cancel or Request a Refund
To cancel a service or request a refund review, contact the Client Services Team in writing at info@promptconsultingsvcs.com.
Please include:
- Client name and business name, if applicable;
- Invoice, proposal, or booking reference;
- Service purchased;
- Reason for the cancellation or refund request; and
- Any relevant supporting information.
A cancellation takes effect when Prompt confirms receipt in writing. Prompt will make reasonable efforts to stop future unstarted work after receiving the request.
2. Cancellation Before Work Begins
If a client cancels before Prompt has begun work on the agreed engagement, the client may be eligible for a refund of prepaid service fees.
For this policy, work begins when Prompt starts an agreed activity for the engagement, including a discovery or strategy session, review of client-provided materials, technology or workflow assessment, website planning, content or campaign planning, configuration, implementation work, reporting, or another activity identified in the accepted scope.
Any non-recoverable third-party costs already approved or committed by the client are excluded from a refund.
3. Cancellation After Work Begins
If a client cancels after work begins, Prompt is entitled to payment for the services completed through the effective cancellation date.
This may include consulting time, discovery, planning, assessment, meetings, research, website planning, content or campaign planning, configuration, implementation work, reporting, project coordination, completed milestones, and delivered work.
If the client has prepaid an amount that exceeds the value of completed work and non-recoverable committed costs, Prompt will review whether the unearned portion should be refunded or credited. Completed work, completed or approved milestones, and delivered services are not refundable.
A cancellation due solely to a change of mind, a change in business circumstances, client delay, failure to provide agreed information or access, or a request outside the agreed scope does not create a right to a refund for work already performed.
4. Third-Party and Pass-Through Costs
Third-party costs are separate from Prompt’s professional service fees.
These may include domains, hosting, software subscriptions, licenses, plugins, stock assets, advertising spend, cloud services, payment-gateway charges, or other supplier and platform costs approved for a client engagement.
Once a third-party cost has been purchased, committed, or incurred, it is not refundable by Prompt unless Prompt receives a refund from that third party. Any third-party refund remains subject to that provider’s own terms and refund process.
5. Billing Errors and Failure to Deliver an Agreed Service
If Prompt charges a client twice in error, charges an incorrect amount, or fails to deliver a defined prepaid service because of Prompt’s own fault, the client should notify Prompt in writing as soon as reasonably possible.
Prompt will review the matter against the accepted scope and, where appropriate, may:
- Correct the billing error;
- Re-perform or complete the agreed service within a reasonable period;
- Issue a service credit; or
- Provide a proportionate refund for the clearly undelivered portion of the prepaid service.
A commercial outcome, such as a particular number of leads, sales, rankings, traffic, campaign results, or business growth, is not a guaranteed deliverable unless Prompt expressly agrees to it in writing.
6. Refund Review, Timing, and Payment Method
Prompt will acknowledge a written cancellation or refund request and review it against the applicable proposal, statement of work, invoice, and this policy.
If a refund is approved, Prompt will process the refund within 14 business days after approval. Refunds will be returned to the original payment method where available and practical. The time for funds to appear may vary depending on the customer’s bank, card issuer, or payment provider.
7. Retainers and Recurring Services
For monthly retainers, maintenance arrangements, or other recurring services, the client may cancel by providing at least 30 calendar days’ written notice, unless the accepted written agreement states a different notice period.
Services and fees remain in effect during the notice period. Fees for an active billing period are not refundable once Prompt has begun providing the services for that period.
Before a recurring charge is taken, Prompt will make the applicable price, billing frequency, service scope, and cancellation method available to the client.
8. Service Delivery; No Physical Goods
Prompt Consulting Services provides professional services electronically, remotely, through consultation, and through the deliverables identified in the applicable accepted scope.
Prompt does not sell, ship, exchange, or accept returns of physical goods. There are no shipping timelines, courier services, or physical-product return procedures associated with Prompt’s consulting, website-planning, digital-marketing, or implementation services.
The expected timing, method of delivery, deliverables, client responsibilities, and support arrangements for a particular engagement are set out in the accepted proposal, statement of work, invoice, or booking confirmation.